FAQ
Answers to Your Most Common Questions About Artificial Flowers & Wholesale Orders
Q1: Are your artificial flowers safe and non-toxic?
Yes, all materials we use are eco-friendly, non-toxic, and meet basic safety standards. Our silk fabrics, latex parts, and plastic components are free from harmful substances, making them safe for indoor use, weddings, and events. If you need specific test reports for import, we can provide material safety data sheets (MSDS) upon request.
Q2: Will the flowers fade or lose color over time?
Our artificial flowers are made with fade-resistant dyes and UV-stabilized materials. For indoor use, they can keep their color for 2-3 years. For outdoor use under direct sunlight, some fading may occur over time, so we recommend using them in covered outdoor areas or choosing our specially treated outdoor-grade series for longer durability.
Q3: How do I order samples, and what is the cost?
Sample orders are welcome. You can select any products from our catalog. Sample costs depend on the items you choose, and we offer discounted sample pricing for new customers. Shipping is usually paid by the buyer, but we can help find the most cost-effective express options. Sample lead time is about 3-7 working days.
Q4: What is your MOQ? Can I order small quantities?
We understand that different customers have different needs. For regular products, our MOQ is 50-100 pieces per item. For new customers or small projects, we can offer flexible MOQ solutions. Customized designs usually have a higher MOQ, but we are always open to discussing options to meet your business needs.
Q5: Can you customize colors, sizes, or even create new designs for us?
Yes, we offer full OEM/ODM services. We can:
- Match colors to your Pantone code
- Adjust stem length and flower size
- Develop new designs based on your photos or sketches
- Create custom packaging with your logo
Please contact us with your requirements, and we will provide a detailed solution.
Q6: How long does it take to produce a bulk order?
Production lead time depends on the order quantity and complexity. For standard orders, it takes about 15-30 working days after sample confirmation. Large or highly customized orders may take 30-45 days. We will provide you with a detailed production schedule once your order is confirmed.
Q7: How are the flowers packaged to avoid damage during shipping?
We use sturdy packaging designed for long-distance shipping. Each flower is individually protected with bubble wrap or plastic sleeves, then packed in corrugated cartons. For fragile items, we use extra reinforcement to prevent bending or breakage. We can also provide custom packaging solutions if needed.
Q8: What shipping methods do you offer, and who pays the freight?
We support sea freight, air freight, and express delivery (DHL/UPS/FedEx). The freight cost is usually paid by the buyer, but we can work with you to find the most cost-effective option. We can quote FOB, CIF, or door-to-door prices based on your delivery address and requirements.
Q9: What if I receive damaged or defective products?
We conduct strict quality checks before shipment, but if you receive any damaged or defective items due to production issues, please contact us within 7 days of delivery. We will arrange replacements or a refund based on the situation. For damages caused by shipping, we will assist you in filing a claim with the carrier.
Q10: How do I clean and maintain artificial flowers?
Most artificial flowers can be easily maintained. Use a soft brush or a damp cloth to gently wipe away dust. For hard-to-reach areas, use a hair dryer on the cool setting to blow away debris. Avoid placing them in direct sunlight for long periods to prevent fading. With proper care, they can stay beautiful for years.
Still Have Questions?
If you have any other questions about products, pricing, or cooperation, please contact our sales team directly. We are here to help.